Dear Alper , we appreciate your feedback and suggestions. We apologize for any inconvenience you may have faced. We highly recommend clarifying all details before signing the contract and using the Alibaba platform for production verification before shipment to ensure the product meets your agreed standards. We are truly apologetic for the issue you've encountered. However, we've swiftly implemented effective measures to rectify the situation and uphold fairness and transparency in our transactions. Additionally, utilizing Alibaba's Trade Assurance service will provide you with more comprehensive protection. Thank you again for your support and understanding. We wish you all the best in your business endeavors.